BPO Clinical Service Desk Analyst (CSDA)

Clinical Service Desk Analyst (CSDA)
Location: Cebu City | Work Setup: Onsite
Schedule: Flexible/Shifting (24/7 operations)
Salary: PHP 38,500–44,500 monthly package
Start Date: August 14, 2026

We are hiring Clinical Service Desk Analysts to provide first-level technical support for healthcare professionals by resolving issues affecting clinical applications, EHR systems, and other healthcare technologies.

Key Responsibilities

• Provide support via phone, email, chat, and ticketing tools.

• Troubleshoot clinical applications, hardware, and software issues.

• Log, prioritize, and document incidents accurately.

• Escalate complex concerns to appropriate teams or vendors.

• Assist users with application guidance and system navigation.

• Maintain knowledge articles and support documentation.

• Follow healthcare data privacy and security standards.

• Collaborate with internal IT teams and healthcare stakeholders.

Qualifications

• At least 1 year of Healthcare Service Desk or IT Service Desk (L1/L2) experience.

• Experience supporting clinical applications and/or EHR systems.

• Familiarity with ServiceNow, Remedy, or similar ticketing tools is an advantage.

• Knowledge of ITIL processes and SLA-driven support is preferred.

• Strong English communication, problem-solving, and customer service skills.

• Willing to work onsite in Cebu City on shifting schedules.