Job title : Trainer – H&R Block Seasonal Account

Location:  Sucat, Philippines / Muntinlupa City (On-site)
Experience: 2 - 7 yrs 

Job Description : 

We are looking for a BPO Trainer to deliver training programs for the H&R Block Seasonal Account. The role involves facilitating training sessions, preparing learning materials, coordinating schedules, and supporting trainee development.

Required Skills : 

• BPO Training & Development

• Training Delivery & Facilitation

• Strong English Communication

• Presentation & Interpersonal Skills

• LMS and Training Tools

Key Responsibilities : 

• Deliver new-hire, process, product, and refresher training.

• Prepare and update training materials and presentations.

• Coordinate training schedules and activities.

• Adapt delivery to different learning styles.

• Monitor trainee progress and support learning outcomes.

• Identify opportunities to improve training processes.

Qualifications : 

• Minimum 2 years of BPO experience.

• 6 months–1 year of BPO training experience.

• Knowledge of adult learning principles and training methodologies.

• Instructional design or L&D experience is an advantage.

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