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GRATITUDE INC
APAC · AFRICA · U.S.A

Business Intelligence Manager – WFM

513 Views 6 days ago
Experience 2–4 Year(s)
₱
Salary ₱ 80 – 1100K p.m
Location Manila (Taguig)
109 candidate(s) already applied

Job Description


Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig
Work Setup: Hybrid
Schedule: Shifting

Lead BI. Shape Smarter Workforce Decisions.

We’re looking for a Business Intelligence Manager – WFM who can combine strong BI leadership, technical expertise, and emerging AI capabilities to turn workforce data into smarter business decisions.

What You’ll Do

  • Lead BI initiatives supporting Workforce Management (WFM) and business operations

  • Drive development of new solutions for complex projects and processes

  • Translate business requirements into data-driven solutions and actionable insights

  • Lead, coach, and mentor BI specialists across multiple levels

  • Establish and improve BI processes, standards, and best practices

  • Partner with stakeholders to identify opportunities for automation and optimization

  • Apply AI tools and technologies to improve analytics, productivity, and solution development

  • Support strategic and tactical business initiatives through data and technology

What We’re Looking For

  • 1–2+ years of managerial experience in Business Intelligence

  • Strong understanding of BI, analytics, and WFM

  • Knowledge of AI tools, such as OpenAI Codex, Claude, or similar AI initiatives

  • Solid understanding of programming languages and technology stacks

  • Strong analytical, problem-solving, and decision-making skills

  • Proven ability to lead, coach, and develop technical teams

  • Comfortable working in a hybrid setup and shifting schedule

Your Next Move Starts Here

If you have the BI leadership + technical + AI mindset to drive smarter workforce solutions, send your updated CV with your BI management experience, AI exposure, programming skills, and team size clearly reflected.

Quick Screening

  1. How many years of BI managerial experience do you have?

  2. Which AI tools have you used professionally?

  3. What programming languages or tech stacks are you proficient in?

  4. How many people have you managed?

  5. Are you amenable to the hybrid setup, shifting schedule, and McKinley location?

  6. Last drawn salary:

  7. Expected salary:



Key Skills

5 Skills
bpo WFM. OpenAI Codex or Claude Co-work/Code, or any AI initiative tech stack, programming languages Business Intelligence Manager

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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