Business Transformation Senior Manager
Gratitude IncBusiness Transformation Senior Manager
Job Description
Key Skills
298 candidate(s) have already applied for this Job. Apply now
Key Skills
Black Belt Trained or Certified, Business Excellence, RPA Solutions, ArtificialIntelligence
Process Improvement, BPO Experience, .Shared Services
POSITION TITLE: Business Transformation Senior Manager
WORK SETUP: Hybrid
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Taguig CIty
SKILL AND QUALIFICATIONS:
• Local Preferred - Open to Non-Local
• Black Belt Trained or Certified with relevant experience in AI and RPA
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
• At least 10 years of experience in leadership position
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
RESPONSIBILITIES:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
Role
Corporate Planning/Strategy Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Corporate Planning / Consulting / Strategy
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
THAI LANGUAGE CUSTOMER SUPPORT REPRESENTATIVE
Gratitude Inc0 - 11 Year(s)
₱ 105 - ₱ 110.02K p.m
Manila, Philippines
Charge Capture/Charge Audit (Coder)
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
Sr Manager Process Improvement
Gratitude Inc5 - 10 Year(s)
₱ 180 - ₱ 200K p.m
Manila, Philippines
Operations Supervisor
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
Associate Director, Quality – Healthcare BPO
Gratitude Inc10 - 14 Year(s)
₱ 100 - ₱ 180K p.m
Manila, Philippines
Exl QC -CSR dayshift account
Gratitude Inc2 - 32 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Client Service Associate | Urgent BPO hiring in Manila
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
Customer service representative
Gratitude Inc1 - 2 Year(s)
₱ 22 - ₱ 32K p.m
Manila, Philippines
BPO HIRING IN MANILA WITH AMAZING JOINING BONUS
Gratitude Inc1 - 10 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines