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Gratitude Inc

2208 Views

12 hours ago

0-5 Year(s)

₱ 20 - ₱ 35K p.m

Job Description

Key Skills

Call Center Customer Service BPO Voice Process International Call Centre Call Centre skills BPO Call center Call centre Operations Healthcare account BPO call centre

2 candidate(s) have already applied for this Job. Apply now

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Excellent verbal and communication skills (B2 English proficiency).

•   6 months to 1 year of experience in customer service in a BPO

•   Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.

•   Technical savvy (understands or have used macOS vs. Android, Windows, etc.).

•   Basic Microsoft Office (Outlook, Word, Excel) experience required.

•   Call center experience preferrable.

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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