Cantonese Bilingual CSR - Project-Based | Makati City
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3 days ago
Experience
2–25 Year(s)
₱
Salary
Confidential
Location
NA
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Job Description
Cantonese Bilingual Customer Service Representative - Project-Based | Makati City
*Location:* Makati City
*Employment Type:* Project-Based
*Role:* Cantonese Bilingual CSR
*About The Role:*
We are looking for a skilled and motivated Cantonese Bilingual Customer Service Representative for a project-based role in Makati. The ideal candidate will deliver high-quality, customer-focused solutions while collaborating closely with cross-functional teams.
*Responsibilities:*
- Deliver reliable, scalable, and customer-focused solutions
- Collaborate with product, design, and business teams to understand requirements and deliver results
- Maintain clean, well-documented work following best practices
- Troubleshoot issues, optimize performance, and improve service quality
- Track progress, communicate updates clearly, and drive continuous improvement
*Qualifications:*
- Bachelor's degree in a relevant field or equivalent work experience
- Relevant professional experience in a similar role
- Strong problem-solving skills with the ability to work independently and as part of a team
- Good written and verbal communication skills, including Cantonese bilingual proficiency
*Skills:*
- Strong foundation in relevant tools, platforms, and best practices
- Ability to plan, execute, measure, and improve work with strong attention to detail
- Excellent ownership, collaboration, and time-management skills
*Preferred Skills:*
- Experience with modern workflows, reporting, automation, and production-grade delivery
- Familiarity with agile practices and cross-functional collaboration
- Ability to mentor teammates and contribute to process improvements
*Benefits:*
- Competitive compensation and growth opportunities
- Collaborative culture with learning and development support
- Opportunity to work on meaningful products and business challenges
Key Skills
6 Skills
Call Center
Cantonese
BPO Voice Process
BPO Call center
Fluent both Cantonese and English
Cantonese Speaker
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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