Cantonese Bilingual CSR - Project-Based | Makati
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10 hours ago
Experience
2–25 Year(s)
₱
Salary
Confidential
Location
NA
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Job Description
Cantonese Bilingual CSR - Project-Based | Makati
*About the Role:*
We are looking for a skilled and motivated Cantonese Bilingual CSR for a project-based role in Makati. The ideal candidate will deliver high-quality customer solutions while working closely with cross-functional teams.
*Responsibilities:*
- Deliver reliable, scalable, and customer-focused solutions
- Collaborate with product, design, and business teams to understand needs and deliver results
- Maintain clean, well-documented work following best practices
- Troubleshoot issues, optimize performance, and improve quality
- Track progress, communicate updates clearly, and drive continuous improvement
*Qualifications:*
- Bachelor's degree in a relevant field or equivalent experience
- Relevant professional experience in a similar role
- Strong problem-solving skills, able to work independently and as part of a team
- Good written and verbal communication skills
*Skills:*
- Strong foundation in relevant tools, platforms, and best practices
- Ability to plan, execute, measure, and improve work with attention to detail
- Excellent ownership, collaboration, and time-management skills
*Preferred Skills:*
- Experience with modern workflows, reporting, automation, and production-grade delivery
- Familiarity with agile practices and cross-functional collaboration
- Ability to mentor teammates and contribute to process improvements
*Benefits:*
- Competitive compensation and growth opportunities
- Collaborative culture with learning & development support
- Opportunity to work on meaningful products and business challenges
Key Skills
6 Skills
Call Center
Cantonese
BPO Voice Process
BPO Call center
Fluent both Cantonese and English
Cantonese Speaker
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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