Cantonese Bilingual Customer Service Representative – Project-Based

WORK SETUP: Onsite – Makati

WORK SCHEDULE: Flexible / Shifting Schedules (supports a 24/7 operation)

SALARY: TBD
TARGET START DATE: November 2, 2026

Role Overview

We are seeking Cantonese Bilingual Customer Service Representatives to handle customer inquiries and provide support in Cantonese and English. This is a project-based role supporting a 24/7 operation in Makati.


Key Responsibilities

Handle customer inquiries via phone, email, and chat in Cantonese and English


Resolve customer concerns efficiently while delivering a positive experience


Document interactions accurately in the system


Meet quality, productivity, and customer satisfaction goals


Support a 24/7 operation with flexible/shifting schedules


Qualifications

Proficient in Cantonese and English, both oral and written – required


Preferably does not require visa sponsorship – preferred


Has 2 to 3 years of work experience – required (experience outside the BPO industry is acceptable)


Willing to work onsite in Makati and on a shifting schedule – required


Amenable to start on or before November 2, 2026 – required


Why Join?

Competitive salary (TBD)


Prime Makati location


Project-based role with 24/7 operation


Career growth in bilingual customer service


Dynamic and supportive team environment