Cantonese Bilingual Support Specialist

JOB TITLE: Cantonese Bilingual Support Specialist - Collections / O2C Exp Preferred - Up to PHP 130k + Incentives - QC

Location: Quezon City - 100% Onsite

Work Setup: Shifting / Night Shift

Salary: PHP 52,212.67 - PHP 130,114.00 + PHP 20,000 Sign-On Bonus + Incentives

Hiring: ASAP - 28 Slots Available

ABOUT THE ROLE:

We are urgently hiring 28 Cantonese Language Specialists to support Cantonese-speaking customers via phone, chat, and email.

WHAT'S IN IT FOR YOU:

HMO + Life Insurance

Paid Training + Permanent Employment Opportunity

Free Parking

Company Events

PHP 20,000 Sign-On Bonus + Performance Incentives

YOUR ROLE:

Handle customer interactions in Cantonese and English across phone, chat, and email

Assist with account inquiries, billing concerns, service requests, and product information

Deliver excellent customer experience and resolve issues efficiently

Accurately document interactions in company systems

Meet targets for quality, productivity, attendance, and customer satisfaction

Perform other tasks as assigned

WHO WE'RE LOOKING FOR:

Fluent in Cantonese - can speak naturally, fluently, and spontaneously in a professional setting

Able to understand complex, extended conversations including implied meanings

With conversational / working English - training and systems are in English

Open to candidates with or without BPO experience

Background in Collections and knowledge of Order-to-Cash - O2C - process is highly preferred but not required

Must be eligible to work in the Philippines

Open to non-Filipino applicants with Temporary Resident Visa - TRV