Capability Development Manager - Regulatory Compliance AML - Taguig

Gratitude Inc

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6 hours ago

Capability Development Manager - Regulatory Compliance AML - Taguig

3-5 Year(s)

Job Description

Key Skills

SME Sales Wealth Management Supervisory Experience QA experience banking, financial services, or wealth management.

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Capability Development Manager - Regulatory Compliance AML - Taguig Onsite - Night Shift

Company: Confidential

Location: Taguig - Onsite (WFO)

Industry: Banking / Training & Development

Setup: Onsite / Night Shift - Weekends Off

Employment Type: Full-Time

We are hiring a Capability Development Manager / Training Manager for AML and Transaction Monitoring. This role will coordinate and oversee internal and external training operations for global clients and manage relationships with business stakeholders, the CD team, and clients.

*Job Responsibilities:*

- Lead the training team at the client or assigned location

- Establish framework for coaching, training, mentoring and building domain expertise

- Ensure facilitation, technical, domain and compliance skills of trainers are up to date

- Manage day-to-day training operations, administration, and reporting

- Lead and drive weekly, monthly and quarterly business reviews for training

- Handle knowledge capture and transfer and ensure calibration across clients

- Assess training needs in consultation with departmental heads

- Create plans to meet training and development needs, manage delivery and measurement

- Monitor, measure and report on employees' training achievements

- Interact with training vendors, clients and stakeholders

- Support Operations team in improving performance, motivation and teamwork

- Ensure training content and talent framework is set for new businesses

- Support Mobilization Leads and Solution Architects as needed

*Qualifications:*

- 7 to 8 years of relevant experience in Training and Development

- 5+ years of supervisory experience

- Background in Training and Development focused on Regulatory Compliance - AML or Transaction Monitoring

- Advanced analytical skills in assessing concepts and alternatives

- Amenable to onsite setup in Taguig and night shift, weekends off

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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