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GRATITUDE INC
APAC · AFRICA · U.S.A

CIS Functional Support-paranaque

690 Views 1 week ago
Experience 4–7 Year(s)
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Salary Confidential
Location NA
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Job Description



Job Title: CIS Functional Support  

Location: Parañaque City, Philippines  

Work Setup: Hybrid - 3x Onsite  

Work Schedule: 2pm - 11pm Mid Shift  

Employment Type: Full-Time 

Experience: 4 to 7 Years  

Salary: Flexible based on candidate experience  

Start Date: ASAP  


Job Purpose:  

The CIS Functional Analyst will be responsible for analysing, designing, testing, and implementing interfaces between system and Client system, ensuring seamless data flow and business process integration. This role requires a strong analytical mindset, deep technical expertise in various interface formats and protocols, and a solid understanding of SAP modules and related business processes. The Interface Analyst will work closely with internal teams and clients to deliver robust and efficient integration solutions.


Scope of Work:  

Requirements Gathering and Analysis  

- Collaborate with Markets and clients to understand integration requirements, data flows, and business processes  

- Analyze existing systems and data structures to identify integration points and potential challenges  

- Document detailed functional and technical specifications for interfaces, including Process and IT Mapping documentation  


Interface Design  

- Design interface solutions based on gathered requirements, considering scalability, performance, and maintainability  

- Perform data mapping between source and target systems, utilizing SAP standard tables, BAPI tables and fields, or other relevant data sources  


Testing and Quality Assurance  

- Create comprehensive test scripts for baseline testing, functional testing, systems integration testing SIT  

- Create comprehensive test scripts for user acceptance testing UAT, if not provided by clients  

- Execute test cases including creation of test data, analyze results, and identify defects  

- Facilitate testing with clients  

- Collaborate with development and business teams to resolve issues and ensure quality of integrated solutions  

- Support regression testing efforts to ensure existing functionalities are not impacted by new integrations  


Deployment and Post-Implementation Support  

- Assist in the deployment of interfaces to production environments  

- Provide post-implementation support, troubleshooting issues, and performing root cause analysis  

- Monitor interface performance and proactively identify areas for improvement  


Minimum Requirements:  

- Bachelor's degree in Computer Science or equivalent, or equivalent experience in corresponding roles  

- 4 to 7 years of relevant SAP Functional and Interface experience  

- Experience in independent solution development and implementation with confidence in discussions with decision authorities  

- Business fluent English knowledge, both general and specific to the functional area  

- Prior experience as Product Team Member PTM with deep functional and technical experience in a related domain is strongly recommended  


Domain and Product Specific Skills:  

- Highly Analytical and Data-Oriented: Proven ability to analyze complex data sets and translate business requirements into technical specifications  

- Interface Format Expertise: Experience with XML, X12, IDOC, EDIFACT, CSV, Excel, etc.  

- SAP Mapping Experience: Experience in report and interface mapping using SAP Standard Tables or BAPI Tables and Fields. Familiarity with SAP data models and data dictionary  

- File Transfer Protocol Knowledge: Experience with SFTP, API, CPI Cloud Platform Integration, and AS2. Ability to configure and troubleshoot connectivity is a plus  

- SAP Module Experience: Hands-on experience with SAP SD Sales and Distribution, MM Materials Management, EWM Extended Warehouse Management and other modules to support Client Integration and Reporting  

- Testing Expertise: Proficient in test script creation and execution for Baseline Testing, Functional Testing, SIT, UAT, and Regression Testing including test data creation. Experience with test management tools is a plus  

- Business Process Familiarity: Knowledge of Inbound Shipment, QA, Outbound Order, Customer Returns, Warehouse Management, Subcontracting and Repackaging  

- Communication and Collaboration: Excellent written and verbal communication skills. Ability to work effectively with diverse stakeholders  


Technical Tools:  

- SAP ERP and ECC HANA  

- SAP EWM HANA  

- SAP BusinessObjects  

- HeidiSQL  

- FileZilla  

- CDATA Arc  

- VisualCron  

- EZDetach  

- Notepad++  


  


How to Apply:  

Send your updated resume. Apply now.

Key Skills

8 Skills
SAP XML BPO Skills International BPO API and user interface Excellent communication skills and fluency in English Knowledge and experience with IDOC, EDIFACT, ISO 20022 and EDI message formats. SAP Functional/Interface

Role Specifications

Role
Account Manager
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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