CLIENT SERVICES MANAGER

Gratitude Inc

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2 days ago

CLIENT SERVICES MANAGER

4-10 Year(s)

₱ 80 - ₱ 110K p.m

Manila (Pasay City)

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Job Description

Key Skills

Conflict Resolution Customer Service Problem Solving Quality assurance Performance Management Stakeholder Management Employee Engagement people Management Operational Excellence Communication Skills Workforce Management Operations Management BPO Operations Process Improvement client management team leadership customer experience lead Training & Development Expertise Performance Monitoring Reporting & Analysis Good exposure in to escalation management Quality Assurance, SLA Adherence & Compliance Management SLA / KPI Management

6 candidate(s) have already applied for this Job. Apply now

WE’RE HIRING! - CLIENT SERVICES MANAGER

MOA | Onsite | Night Shift
Up to ₱110K Package
ASAP Start | 1 Headcount

Qualifications:

3+ years as a CS Manager in BPO
1–2 years as a Contact Center/Operations Supervisor
Strong leadership and people management skills
Good communication and problem-solving skills
Knowledge of BPO metrics, QA, and compliance
Travel & Hospitality experience is a plus
Willing to work on a shifting schedule

Hiring Process:
TA Interview → Ops Interview → Client Interview

Pre-Screening Questions:
• Years of CS Manager experience
• Years of Supervisor experience
• Travel & Hospitality experience?
• Last drawn salary
• Expected salary

Note: Former Teleperformance employees are not eligible for rehire, directly or through third-party agencies.

Interested? Fill out the questionnaire here:
https://myglit.com/lateral/cref/75b2602a7b

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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