Client Services Manager-MOA

Gratitude Inc

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6 days ago

Client Services Manager-MOA

1-3 Year(s)

₱ 100 - ₱ 110K p.m

Manila (Pasay City)

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Job Description

Key Skills

bpo Travel and Hospitality Excellent verbal and written English communication skills Strong problem-solving and analytical abilities Client Services Manager coaching, training and performance

27 candidate(s) have already applied for this Job. Apply now

Job Title: Client Services Manager

Program: Travel and Hospitality

Work Location: MOA

Work Setup & Schedule: Onsite/Night Shift

Job Details:

What you'll be doing

Manage a team of customer service representatives, providing coaching, training and performance feedback

Monitor and analyze team and individual performance metrics to identify areas for improvement

Implement effective quality assurance processes and provide feedback to drive operational excellence

Collaborate with department heads to optimize workflows and implement new policies or procedures

Foster a positive, motivating team environment to support high staff engagement and retention

Identify and address any operational issues, escalating to senior management as needed

Ensure full compliance with client requirements, contractual obligations and internal policies

What we're looking for

Minimum of 3 years' CS Manager experience in a BPO environment

Minimum 1-2 years' experience in a contact center operations supervisory role

Strong people management skills with the ability to lead, motivate and develop a team

Excellent verbal and written communication skills, with the ability to liaise effectively at all levels

Problem-solving mindset with a keen eye for detail and a focus on continuous improvement

Proficient in using contact center software and reporting tools

Understanding of contact center metrics and the ability to drive performance improvements

Familiarity with compliance and quality assurance processes in a contact center environment

Willing to work on a shifting schedule.

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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