Clinical Nurse Trainer (USRN)

Gratitude Inc

1603 Views

10 months ago

Clinical Nurse Trainer (USRN)

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Nursing clinical nurse

1 candidate(s) have already applied for this Job. Apply now

Job title: Clinical Nurse Trainer (USRN)

Work set up: Onsite in BGC Taguig

Work shift: Night shift

Budget: Open budget

Job Summary:

We are seeking a dynamic and experienced Clinical Nurse Trainer (USRN) to lead

onboarding, skills development, and ongoing training for registered nurses supporting

telephonic triage, utilization management, prior authorization, and administrative clinical

support functions. The ideal candidate will combine clinical knowledge, adult learning

principles, and operational awareness to ensure nurses are well-prepared to deliver high

quality care and meet productivity and documentation standards.

Qualifications:

 Active USRN license (required)

 Minimum of 3 years of clinical experience (utilization management, behavioral health, triage, or case management preferred)

 Prior training, precepting, or leadership experience in a healthcare or BPO environment

 Familiarity with U.S. healthcare systems, documentation standards, and regulatory considerations

 Strong interpersonal, presentation, and facilitation skills

 Experience with Microsoft Teams, LMS platforms, and electronic medical record

(EMR) systems a plus

 Strong written and spoken English communication skills

 Amenable to work onsite in BGC Taguig

Key Competencies:

 Clinical judgment and decision-making

 Coaching and performance development

 Structured communication and documentation skills

 Adaptability and cross-functional collaboration

 Instructional design and adult learning strategies

Responsibilities:

 Design, implement, and facilitate comprehensive training programs for new hires

and existing staff across clinical functions (e.g., triage, prior auth, care coordination)

 Deliver training on clinical workflows, documentation expectations, soft skills, communication protocols, and client-specific tools/systems

 Create training materials including manuals, job aids, reference guides, and e-learning content

 Conduct competency assessments and knowledge checks to evaluate nurse readiness and retention of key material

 Support live call simulations and coach on tone, empathy, escalation protocol, and clinical decision-making

 Collaborate with clinical leaders to identify training gaps and tailor interventions to support quality assurance outcomes

 Monitor performance of new hires during ramp-up; offer targeted coaching to address gaps

 Stay updated with industry best practices, evidence-based guidelines, and evolving client needs

 Assist in the continuous improvement of training processes through feedback loops and QA data

Role

US Registered Nurse

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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