Clinical Service Desk Analyst
Gratitude IncClinical Service Desk Analyst
Job Description
Key Skills
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Location: Cebu City, Philippines
Work Setup: Onsite
Work Schedule: Shifting (24/7 Operations)
We're seeking a Clinical Service Desk Analyst to provide first-level technical support to healthcare professionals by resolving IT issues affecting clinical systems and patient care. This role is ideal for candidates with a strong clinical background and experience supporting healthcare applications.
Key Responsibilities
Provide technical support via phone, email, chat, and ticketing systems
Troubleshoot hardware, software, and clinical application issues
Log, prioritize, and resolve incidents while maintaining accurate documentation
Escalate complex issues to appropriate support teams
Support clinicians with healthcare applications and Electronic Health Record (EHR) systems
Collaborate with clinical staff and IT teams to ensure timely issue resolution
Maintain compliance with healthcare regulations and support best practices
Qualifications
Strong clinical or healthcare background
Experience in an IT Service Desk or Helpdesk support role
Knowledge of Electronic Health Record (EHR) systems and healthcare applications
Familiarity with ServiceNow, Remedy, or similar ticketing tools
Understanding of healthcare compliance standards and ITIL processes is an advantage
Excellent problem-solving, customer service, and communication skills
English proficiency at C1 level or higher
Ability to work in a fast-paced, 24/7 support environment
Role
Account Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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