Clinical Service Desk Analyst

Location: Cebu City, Philippines
Work Setup: Onsite
Work Schedule: Shifting (24/7 Operations)

We're seeking a Clinical Service Desk Analyst to provide first-level technical support to healthcare professionals by resolving IT issues affecting clinical systems and patient care. This role is ideal for candidates with a strong clinical background and experience supporting healthcare applications.

Key Responsibilities
Provide technical support via phone, email, chat, and ticketing systems
Troubleshoot hardware, software, and clinical application issues
Log, prioritize, and resolve incidents while maintaining accurate documentation
Escalate complex issues to appropriate support teams
Support clinicians with healthcare applications and Electronic Health Record (EHR) systems
Collaborate with clinical staff and IT teams to ensure timely issue resolution
Maintain compliance with healthcare regulations and support best practices

Qualifications
Strong clinical or healthcare background
Experience in an IT Service Desk or Helpdesk support role
Knowledge of Electronic Health Record (EHR) systems and healthcare applications
Familiarity with ServiceNow, Remedy, or similar ticketing tools
Understanding of healthcare compliance standards and ITIL processes is an advantage
Excellent problem-solving, customer service, and communication skills
English proficiency at C1 level or higher
Ability to work in a fast-paced, 24/7 support environment