Collection Associate – B2B Accounts Receivable

Gratitude Inc

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2 hours ago

Collection Associate – B2B Accounts Receivable

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

ERP ERP Accounting System Account Receivable Excellent Communication B2b Collections

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Collection Associate – B2B Accounts Receivable

Location: Taguig City, Philippines

Work Setup: Onsite

Shift: Night Shift / US Shift

Experience: 2–5 years

Job Overview

We are looking for a Collection Associate with strong experience in B2B Collections, Accounts Receivable (AR), credit and collections, and Order-to-Cash (O2C) processes.

You will manage assigned customer accounts, follow up on overdue invoices, secure payment commitments, resolve billing and payment issues, and help maintain healthy cash flow while building professional relationships with customers.

This role supports a global customer portfolio and requires flexibility to work US/night shifts.

Key Responsibilities

Manage assigned B2B customer portfolios, AR aging, and overdue accounts.
Conduct collections through phone calls, emails, and other customer communication channels.
Follow up on outstanding invoices and promise-to-pay commitments.
Monitor aging reports and prioritize accounts based on collection risk and payment status.
Investigate payment delays, deductions, disputes, and account discrepancies.
Coordinate with Billing, Sales, Cash Application, and other internal teams to resolve customer issues.
Perform account reconciliation and maintain accurate customer account information.
Maintain detailed collection notes, correspondence, payment commitments, and account status.
Support AP portals, invoice submissions, vendor setup, PO requirements, and invoice-related issues.
Escalate high-risk accounts and unresolved disputes according to established procedures.
Meet collection targets, productivity, quality, and SLA requirements while maintaining a positive customer experience.

Requirements

Bachelor's degree in Accounting, Finance, Commerce, Business, or a related field.
2–5 years of relevant experience in B2B Collections, Accounts Receivable, Credit & Collections, or Order-to-Cash.
Strong hands-on experience managing B2B customer accounts and AR aging.
Knowledge of dunning, payment follow-up, promise-to-pay, dispute management, and account reconciliation.
Experience using ERP/accounting systems such as SAP, Oracle, NetSuite, or similar platforms.
Strong analytical, numerical, negotiation, and problem-solving skills.
Excellent attention to detail and proficiency in Microsoft Office/Excel.
Excellent written and verbal English communication skills; CEFR C1 or equivalent preferred/required.
Strong customer service and stakeholder management skills.
Willingness to work onsite in Taguig City and on a night/US shift.

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Pre-Screening Questions

How many years of B2B Collections experience do you have?
How many years of Accounts Receivable experience do you have?
What types of B2B customers/accounts have you handled?
Which ERP/accounting systems have you used?
Do you have experience with AR aging, dunning, dispute management, and promise-to-pay?
What is your highest educational attainment?
What is your current/last drawn salary?
What is your expected salary?
Are you willing to work onsite in Taguig City?
Are you comfortable working a night/US shift?
What is your notice period/earliest available start date?

Important: Former TP employees will not be considered for rehire, whether directly or through a third party.

Role

Collections Executive

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Banking / Financial Services

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