Job Title: Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig, Philippines
Work Setup: 100% Onsite
Shift: Night Shift (US Shift)
Salary Package: PHP 30,000–35,000 per month
Experience Required: 2–5 Years
Headcount: 3
Target Start Date: ASAP – Candidates who can start this week are preferred.

Job Overview

We are looking for detail-oriented and results-driven Collection Associates – B2B Accounts Receivable to manage customer accounts, drive timely collections, and support healthy cash flow. The role involves monitoring overdue invoices, conducting collection follow-ups, resolving payment disputes, performing account reconciliations, and maintaining strong business customer relationships.

The ideal candidate should have hands-on experience in US B2B collections, Accounts Receivable (AR), and Order-to-Cash (O2C) processes, preferably within a SaaS, technology, or shared services environment.

Key Responsibilities

• Manage assigned B2B customer portfolios and accounts receivable aging buckets to achieve collection targets.

• Conduct collection follow-ups through phone calls and emails, ensuring timely payment commitments.

• Monitor overdue invoices and manage dunning activities and promise-to-pay follow-ups.

• Investigate payment delays and resolve billing or invoice discrepancies.

• Coordinate with Billing, Sales, Cash Application, and other internal teams to resolve outstanding issues.

• Perform account reconciliations and maintain accurate customer account records.

• Maintain complete collection notes, customer correspondence, payment commitments, and account status updates.

• Support Accounts Payable (AP) portal activities, invoice submissions, vendor setup requirements, and purchase order (PO)-related concerns.

• Escalate critical accounts, unresolved disputes, and collection risks according to established governance procedures.

• Meet productivity, quality, collection, and SLA targets while maintaining a positive customer experience.

Qualifications and Requirements

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

• 2–5 years of relevant experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C) operations.

• Mandatory experience handling US B2B Collections.

• Strong knowledge of AR aging, dunning processes, account reconciliations, dispute resolution, and promise-to-pay management.

• Experience managing customer portfolios and overdue accounts.

• Familiarity with ERP systems such as NetSuite, SAP, Oracle, or similar platforms.

• Exposure to Accounts Receivable tools and AP portals is preferred.

• Proficiency in Microsoft Office, particularly Excel.

• Strong analytical skills, attention to detail, and problem-solving abilities.

• Excellent written and verbal English communication skills, with CEFR C1 proficiency or equivalent.

• Strong negotiation, customer relationship management, and stakeholder coordination skills.

• Willingness to work onsite in Aura, Taguig, on a US night-shift schedule.

Important Hiring Notes

• Former Teleperformance (TP) employees are not eligible for rehire, whether directly or through a third-party agency.

• Candidates must have US B2B Collections experience.

• Candidates who can start within the week are highly preferred.

• Three vacancies are available.

Compensation and Work Conditions

• Monthly salary package: PHP 30,000–35,000.

• Work arrangement: 100% onsite.

• Location: Aura, Taguig, Philippines.

• Shift: Night Shift / US Shift.

• Target start: ASAP.

Candidate Pre-Screening Questions

1. How many years of experience do you have in B2B Collections?

2. How many years of experience do you have in Accounts Receivable (AR)?

3. Do you have experience handling US B2B Collections?

4. Which ERP systems have you used (e.g., NetSuite, SAP, Oracle)?

5. Have you completed a bachelor's degree? Please specify your degree.

6. What is your current or last drawn monthly salary?

7. What is your expected monthly salary?

8. Are you amenable to working onsite in Aura, Taguig, on a night-shift schedule?

9. What is your notice period, and when can you start?