Collection Specialist

Gratitude Inc

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1 week ago

Collection Specialist

1-10 Year(s)

₱ 25 - ₱ 45K p.m

Manila (Diliman quezon city)

Job Description

Key Skills

Banking US Mortgage US Collections Credit & Collection collections experience mortgage experience banking operations Collection Analyst US Banking Financial /Mortgage experience mortgage banking experience • Experience in collections or banking accounts in BPO setting managing collections accounts Collections background Credit and Collections UK Banking Industry Prior International voice experience – B2B/B2C Collections. UK FINANCIAL COLLECTIONS

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Position: Collections Specialist

Account: UK Financial Collections

Key Qualifications:

Minimum 1 year of US/UK or AU collections experience in any industry is required
Mortgage experience is preferred
Applicants with experience handling UK banking/financial collections are highly prioritized.
Open to all educational backgrounds
Amenable to work onsite on a shifting schedules (UK Time zone)

Key Responsibilities:

Work on delinquent accounts and perform collection activities
Call customers and inform them about the account status and collect the due amount
Assertively negotiate with the customer to deliver the desired outcome of getting the account out of collections
Update relevant systems and add service requests based on the discussion with the customer
Adhere to laws and regulations while performing collection duties
Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer
Ensure that the right service is provided to the customer

Salary Package: Up to 30% hike from your last drawn salary + 2400 allowance and 40k Signing Bonus

For any questions, please reach out via email: jhoy@gratitudephilippines.com

Role

Collections specialist

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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