MULTILINGUAL LANGUAGE SPECIALIST - CANTONESE

JOB TITLE: MULTILINGUAL LANGUAGE SPECIALIST - CANTONESE*

*Work Setup:* 100% Onsite in Quezon City  

*Work Schedule:* Shifting / Night Shift  

*Salary:* PHP 52,212.67 - PHP 130,114.00 (Salary negotiable)  

*Bonus:* PHP 20,000 Sign-on Bonus + Incentives  

*Open Positions: 28  

Hiring Status:* ASAP  

*ABOUT THE ROLE*

We are looking for 28 Multilingual Language Specialists - Cantonese to join our team in Quezon City. You will provide customer support to Cantonese-speaking customers via phone, chat, and email.

*QUALIFICATIONS*

- Open to candidates with or without BPO experience

- Fluent in Cantonese and able to speak fluently and spontaneously

- Working knowledge of English. Training and client systems are in English

- Able to understand complex and extended conversations including implied meanings

- Able to use Cantonese effectively in a professional environment

- Previous collections experience is highly preferred but not required

- Understanding of the Order-to-Cash process is highly preferred but not required

- Must be able to work in the Philippines with a valid working visa

- Accepts Temporary Resident Visa for non-Filipino applicants

*KEY RESPONSIBILITIES*

- Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels

- Provide customer support in English and Cantonese Language

- Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs

- Resolve customer concerns efficiently while delivering a positive customer experience

- Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds

- Document customer interactions accurately using company systems and tools

- Meet quality, productivity, attendance and customer satisfaction goals

- Build trust and customer loyalty through exceptional service and problem-solving

- Perform other duties as assigned to support business and operational needs

*BENEFITS*

- Company events

- Free Parking

- Health Insurance

- Life Insurance

- Paid Training

- Promotion to Permanent employee

- PHP 20,000 Sign-on Bonus + Incentives

*HOW TO APPLY*

Send your updated resume and indicate your Cantonese language proficiency, current location, and expected salary.  

Location: Quezon City | Work Schedule: Shifting / Night Shift

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