Collections Manager-B2B

Gratitude Inc

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15 hours ago

Collections Manager-B2B

5-8 Year(s)

Manila

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Job Description

Key Skills

Coaching Account Receivable Disputes Management Order to Cash B2b Collections Collections Manager Collections..

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Job Title: Collections Manager – B2B

Work Setup: On-site
Location: Aura, McKinley, Taguig
Shift: Night Shift / US Shift
Start Date: September 7, 2026

Role Summary

The Collections Manager – B2B will lead and develop a collections team to achieve cash flow objectives, reduce aging, and drive operational excellence while ensuring a positive customer experience and compliance with established processes.

The role requires flexibility to work US shifts and support global operations.

Key Responsibilities:
▪Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs.
▪Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
▪Monitor workflow and ensure timely completion of collection activities and customer follow-ups.
▪Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
▪Mentor team members and support capability development.
▪Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution.
▪Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
▪Support governance reviews, reporting, and stakeholder management activities.
▪Ensure adherence to operational controls, quality standards, SOPs, and process documentation.
▪Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Non-Negotiable Requirements
▪Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
▪5–8 years of relevant experience, including manager-level/team management experience.
▪Strong experience in B2B Collections and/or Accounts Receivable.
▪Experience managing B2B Collections/AR teams.
▪Strong exposure to AR processes and Order-to-Cash (O2C).
▪Experience in B2B, SaaS, Technology, or Shared Services environments.
▪Proven experience handling customer escalations and cross-functional collaboration.
▪Strong people management, analytical, stakeholder management, communication, and leadership skills.
▪Experience supporting US customers and/or global operations is preferred.
▪Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred.
▪Experience with Cash Application and Dispute Management is an advantage.

Role

Collections Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Taiwo Olajide

Recruiter - Gratitude Inc

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