TELEPERFORMANCE – HIRING NOW!

Operations Supervisor – Retail Banking

Company: Teleperformance

Work Location: Cebu City

Work Setup: Onsite

Shift: Night Shift

Salary Package: Up to ₱45,000

Headcount: 15

Target Start Date: ASAP (As early as December 2026)

Job Description

Teleperformance is looking for experienced Operations Supervisors to lead and manage customer service operations under its Retail Banking program.

The successful candidates will oversee daily team operations, drive performance, ensure excellent customer service, and maintain operational efficiency.

Key Responsibilities

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• Supervise and manage daily team operations to ensure productivity and service quality.
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• Monitor team performance and drive key metrics, particularly AHT and CSAT.
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• Provide coaching, guidance, and performance feedback to team members.
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• Handle customer escalations and ensure timely issue resolution.
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• Ensure compliance with company policies, procedures, and operational standards.
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• Identify opportunities for process improvements and enhance overall team performance.
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• Oversee the implementation of operational goals and initiatives.
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Qualifications

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• At least 1 year of BPO experience as a Supervisor or SME.
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• BFSI experience is preferred; Retail Banking experience is an advantage but not mandatory.
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• Candidates from other LOBs are welcome, including:
  
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  • Credit Cards
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  • Loans
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  • Collections
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  • Healthcare
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  • Telecommunications
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  • Retail
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  • Travel
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  • Technology
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• Must have experience managing team performance and monitoring KPIs such as AHT and CSAT.
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• Excellent verbal and written communication skills.
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• Must have no outstanding or delinquent financial obligations, including overdue loans or credit card payments.
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• Willing to work onsite in Cebu City on a night shift.
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• Must be available to start ASAP, as early as December 2026.
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Important Hiring Restrictions

STRICTLY NO REHIRES:

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• Former Teleperformance employees are not eligible for rehire, whether directly or through a third-party agency.
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• Former employees of PSG, Majorel, and Aegis are also not eligible, as these fall under Teleperformance.
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Interested Applicants

If you meet the qualifications and are interested in this opportunity, please send your updated CV or send me a PM for more details.