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GRATITUDE INC
APAC · AFRICA · U.S.A

Concentrix company -CSR Voice/Non voice -Multiple Sites Available - concentrix company Metro Manila

130 Views 1 week ago
Experience 1–29 Year(s)
₱
Salary ₱ 25 – 33K p.m
Location Manila (Taguig, Alabang Muntinlupa City)
30 candidate(s) already applied

Job Description

*Multiple Sites Available - concentrix company Metro Manila Hiring!*

*Work Setup:* 100% Onsite

*Application Process:* Walk-in Process / Virtual Process


About The Opportunity


We are hiring for various Customer Service positions across Metro Manila! Choose your preferred work location based on your qualifications and experience. All positions offer competitive salary packages, benefits, and career growth in a leading BPO company.


Find your perfect site below:


Alabang - GDS Account

*Salary Package:* Up to ₱37,000 (Basic + Allowance)

*Qualifications:*

- HS / SHS Graduate

- At least 6 Months of GDS Experience (Required - Must be indicated in CV)

- Willing to work on Night Shift and Shifting Schedule


*Best For:* Candidates with GDS / Travel experience looking for the highest pay.


Bridgetowne

*Salary Package:* Up to ₱33,000

*Qualifications:*

- HS / SHS Graduate

- At least 6 Months of BPO Experience


Cubao - Sales / Tech

*Qualifications:*

- HS Graduate

- At least 6 Months of BPO Experience

- With 6 Months of Sales and/or Technical Experience


*Best For:* Candidates with sales or tech background.


Vertis North

*Salary Package:* Up to ₱25,500

*Qualifications:*

- HS / SHS Graduate

- EXPRO 2-5 (At least 6 Months of BPO Experience)


Diliman - Entry Level Friendly

*Qualifications:*

- HS / SHS Graduate

- At least 3 Months of BPO Experience (EXPRO 1)


*Best For:* Candidates with minimal BPO experience.


Eton

*Salary Package:* Up to ₱29,000

*Qualifications:*

- HS / SHS Graduate

- EXPRO 3-5 (At least 1 Year of BPO Experience)


Makati

*Salary Package:* Up to ₱28,000 Max Package

*Qualifications:*

- Open to All Educational Levels (HS / SHS / College)

- At least 6 Months of BPO Experience


San Lazaro

*Salary Package:* ₱22,000 to ₱25,500

*Qualifications:*

- Open to All Educational Levels (HS / SHS / College)

- At least 6 Months of BPO Experience


Taguig - Non-Voice & Blended Chat

*Qualifications:*

- At Least HS Graduate

- At Least 1 Year of BPO Experience


*Accounts Available:*

- *NON-VOICE Account:* Up to ₱23,500 Salary Package

- *Blended Chat Account:* Up to ₱27,000 Salary Package


*Best For:* Candidates who prefer chat / non-voice work.


General Qualifications

- Good to Excellent English Communication Skills

- Strong Customer Service and Problem-Solving Skills

- Basic Computer Navigation Skills

- Willing to Work 100% Onsite

- Willing to Work Shifting / Night Shift Schedule (Depending on Site)


What We Offer

- Competitive Salary Package Up to ₱37,000

- HMO Coverage

- Government Mandated Benefits - SSS, PhilHealth, Pag-IBIG

- Paid Leaves

- Performance Bonuses & Incentives

- 13th Month Pay

- Paid Training

- Career Growth - Promotion to Senior Agent, SME, QA, Team Leader, Trainer


Responsibilities

- Handle customer inquiries via voice, chat, or email depending on account

- Provide accurate information on products, services, and policies

- Resolve customer concerns professionally and efficiently

- Document all interactions accurately

- Meet quality and customer satisfaction targets


How To Choose Your Site

- *Highest Pay:* Alabang (₱37K) - GDS Experience Required

- *No Voice / Chat:* Taguig (₱27K Blended Chat)

- *Entry Level:* Diliman (3 Months Exp Only)

- *Open to All Educ Levels:* Makati & San Lazaro

Key Skills

11 Skills
Call Center Customer Service GDS Inbound BPO BPO Voice Process International Call Centre BPO industry BPO Call center Call centre voice GDS tool Call Center experience

Role Specifications

Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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