CRM Admin
Gratitude IncCRM Admin
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Sharing with you the additional urgent opening we have for this year.
MarvinPOC
· CRM Admin
· Headcount: 2
· Site: EDSA Greenfield (Currently on a work from home)
· Schedule: Night Shift
· Budget: 40 – 50K
Job Description:
"� Minimum 1 years of Oracle Service Cloud (Oracle Right Now) technical Implementation experience. With working experience in Email, Chat Workspace.
� Good knowledge on functional and technical concepts of Service cloud Connect PHP API, Agent
Browser UI functionality, Customer Portal Framework, SOAP and REST Web Services.
� knowledge in PHP, java script, HTML and CSS.
� Have experience in RightNow Integration with third party apps (Inbound/Outbound).
� Experience in Customer Portal development & Integration (custom widgets and CP pages).
� Good Knowledge in Agent Desktop (Staff Management, Profiles, Navigation Sets, Message Templates etc).
� Experience on Add-ins and Extenstions (.net & BUI).
� Good knowledge on areas like Chat, Custom Objects, Custom fields, Business Rules, Workspace
rules and design.
� Ability to create reports, dashboards, and Surveys.
� Own development responsibility from definition through delivery.
� Ability to work well with overseas clients both individually as well as in a collaborative team,
Excellent communication skills.
They will be required to configure the changes in Oracle as per the client requirement for Chat, Email and Incidents in OSvC.
Desired but not necessary:
� At least 1 implementation completed from start to end.
� Experience with developing .Net add-in or BUI Extension
� CP2 to CP3 framework upgrade.
� OSvC quarterly version upgrades.
� Contribution to customer connect."
Required Skills:
"� Minimum 1 years of Oracle Service Cloud (Oracle Right Now) technical Implementation experience. With working experience in Email, Chat Workspace.
� Good knowledge on functional and technical concepts of Service cloud Connect PHP API, Agent
Browser UI functionality, Customer Portal Framework, SOAP and REST Web Services.
� knowledge in PHP, java script, HTML and CSS.
� Have experience in (Oracle Right Now) Integration with third party apps (Inbound/Outbound).
� Experience in Customer Portal development & Integration (custom widgets and CP pages).
� Good Knowledge in Agent Desktop (Staff Management, Profiles, Navigation Sets, Message Templates etc).
� Experience on Add-ins and Extenstions (.net & BUI).
� Good knowledge on areas like Chat, Custom Objects, Custom fields, Business Rules, Workspace
rules and design.
� Ability to create reports, dashboards, and Surveys.
� Own development responsibility from definition through delivery.
� Ability to work well with overseas clients both individually as well as in a collaborative team,
Excellent communication skills.
They will be required to configure the changes in Oracle as per the client requirement for Chat, Email and Incidents in OSvC.
Desired but not necessary:
� At least 1 implementation completed from start to end.
� Experience with developing .Net add-in or BUI Extension
� CP2 to CP3 framework upgrade.
� OSvC quarterly version upgrades.
� Contribution to customer connect."
Role
NON-BPO
Timings
Night Shift (Home Based)
Industry
NON-BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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