Operations Manager - Collections and Fraud (must be combined) Alabang
Gratitude IncOperations Manager - Collections and Fraud (must be combined) Alabang
Job Description
Key Skills
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Must have a COMBINED CREDIT CARD FRAUD and COLLECTIONS experience.
Willing to work ONSITE
Location: Alabang
Salary: 90,000 - 110,000 NEGOTIABLE
• Minimum of 5 years total experience in Business Process Off-shoring
• Should have worked in Credit Card Fraud and Collections processes (such as but not limited to: Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year
• Candidates should have at least two years of experience as Manager - Ops
Roles/Responsibility
• Support the 24/7 Credit Card Transactions Monitoring and Credit card collections Team, and ensure responsible shift has sufficient manpower to cover operations.
• Manage matrix team with seasoned associates, AMs and drive Collections and Fraud management processes for credit card
• Take part in credit card transactions monitoring and follow-up suspicious transactions.
• Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation
• Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience
• Conduct data analysis and prepare for fraud case investigation.
• Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
• Develop AR and various Credit card collection reports such as but not limited to: Rollover performance, DSO performance, Collection efficiency across buckets etc.
• Update management regularly on credit card fraud trend.
• As contact point with client teams, exchange the latest intelligence and formulate preventive strategies and suggestions to management,
• Share knowledge and skill transfer to other team members.
• Ensure client’s policies and procedures comply with regulatory requirements.
• Perform other tasks and instructions assigned by Anti Fraud Management, Collections team or senior management
copy
Role
NON-BPO
Timings
Day Shift (Permanent)
Industry
NON-BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
NON-BPO
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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