CSR Account

Gratitude Inc

451 Views

3 weeks ago

CSR Account

0-5 Year(s)

₱ 23 - ₱ 25K p.m

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service Customer oriented

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Hiring: Customer Service Representative account

We are looking for a skilled and motivated CSR Account to join our team.

Responsibilities

Develop, test, and maintain reliable, scalable, and user-focused solutions.
Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
Write clean, maintainable, and well-documented work following best practices.

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.
At least,a year BPO experience.
Strong problem-solving skills and the ability to work independently and with a team.
Good written and verbal communication skills.

Skills

Strong foundation in role-relevant tools, platforms, and best practices.
Ability to plan, execute, measure, and improve work with attention to detail.
Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

Experience with modern workflows, reporting, automation, and production-grade delivery.
Familiarity with agile practices, documentation, and cross-functional collaboration.
Ability to mentor teammates and contribute to process improvements.

Benefits

Competitive compensation and growth opportunities.
Collaborative work culture with learning and development support.
Opportunity to work on meaningful products and business problems.

Role

Appeals Support Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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