CSR Account
740 Views
1 week ago
Experience
0–5 Year(s)
₱
Salary
₱ 23 – 25K
p.m
Location
Manila
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Job Description
Hiring: Customer Service Representative account
We are looking for a skilled and motivated CSR Account to join our team.
Responsibilities
- Develop, test, and maintain reliable, scalable, and user-focused solutions.
- Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
- Write clean, maintainable, and well-documented work following best practices.
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience.
- At least,a year BPO experience.
- Strong problem-solving skills and the ability to work independently and with a team.
- Good written and verbal communication skills.
Skills
- Strong foundation in role-relevant tools, platforms, and best practices.
- Ability to plan, execute, measure, and improve work with attention to detail.
- Good communication, ownership, collaboration, and time-management skills.
Preferred Skills
- Experience with modern workflows, reporting, automation, and production-grade delivery.
- Familiarity with agile practices, documentation, and cross-functional collaboration.
- Ability to mentor teammates and contribute to process improvements.
Benefits
- Competitive compensation and growth opportunities.
- Collaborative work culture with learning and development support.
- Opportunity to work on meaningful products and business problems.
Key Skills
3 Skills
CRM (Customer relationship Management)
Customer Service
Customer oriented
Role Specifications
Role
Appeals Support Specialist
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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