CSR for Airlines Account - Wipro Cebu - With or Without BPO Experience
310 Views
3 weeks ago
Experience
1–10 Year(s)
₱
Salary
₱ 25 – 26K
p.m
Location
NA
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Job Description
*JOB TITLE: CSR for Airlines Account - Wipro Cebu - With or Without BPO Experience*
Location: Wipro Cebu - 100% Onsite | Work Setup: Shifting / Onsite
*ABOUT THE ROLE:*
We are hiring *Customer Service Representatives for our Airlines Account at Wipro Cebu!* This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.
*JOB DETAILS:*
Role: CSR for Airlines Account - Travel Support
Location: Wipro Cebu - 100% Onsite
Work Setup: Shifting / Onsite - Cebu Site
*WHAT'S IN IT FOR YOU:*
- Competitive compensation and career growth opportunities - Build your BPO career
- Supportive, collaborative culture with training and development support - Complete training
- Opportunity to work with a global travel brand - Premium travel account
*YOUR ROLE:*
- Assist customers with flight bookings, reservations, cancellations, and general inquiries
- Deliver exceptional customer service with empathy and professionalism
- Resolve issues efficiently and accurately document customer interactions
- Work with internal teams to ensure smooth customer experience
- Meet targets for quality, productivity, and customer satisfaction
*WHO WE'RE LOOKING FOR:*
*Option 1:*
College Graduate - with or without BPO experience - with C1 level English - excellent communication skills, close to Standard American English accent
*Option 2:*
Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills
*Additional Requirements:*
- Willing to work 100% onsite in Wipro Cebu
- Willing to be assigned to an Airlines account
Key Skills
6 Skills
Inbound BPO
BPO Voice Process
International Call Centre
BPO Operations
Call centre voice
Call Center experience
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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