CSR- Retail Account -Fairview
Gratitude IncCSR- Retail Account -Fairview
Job Description
Key Skills
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Job Title: Customer Service Representative - Retail Account
Company: Teleperformance
Industry: BPO / Customer Service
Location: Fairview, Quezon City - Onsite
Work Setup: Onsite
Work Schedule: Shifting
Employment Type: Full-time
Salary Package: Php 25,000 - Php 29,000 Monthly
Role Overview:
We are looking for Customer Service Representatives to handle a Retail account. You will assist customers with inquiries, concerns, and transactions while providing excellent customer experience.
Key Responsibilities:
- Handle inbound and outbound calls, chats, or emails from customers
- Provide product information, resolve issues, and process transactions
- Ensure customer satisfaction by delivering professional and courteous service
- Meet quality and performance metrics set by the client and company
- Document customer interactions accurately in the system
Qualifications:
- At least 12 months of CCE or TSR experience
- High School / Senior High School Graduate
- Good communication skills in English
- Willing to work onsite in Teleperformance Fairview
- Willing to work on a shifting schedule including weekends and holidays
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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