CSR - TELCO RETENTION SPECIALIST

Gratitude Inc

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16 hours ago

CSR - TELCO RETENTION SPECIALIST

0-10 Year(s)

15 - 25 Thousand p.m

Iloilo (City Proper, Jaro, La paz, Lapuz, Mandurriao)

Job Description

Key Skills

Customer Service

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TELCO RETENTION SPECIALIST

Role Overview:
You’ll be the “save team” for a major Telco. When customers call to cancel, disconnect, or downgrade, your job is to listen, solve their issue, and offer the right plan or promo to keep them with us.

Key Responsibilities:
- Handle inbound calls from customers requesting disconnection or cancellation
- De-escalate concerns about billing, service, or competition offers
- Present retention offers and alternative plans that fit the customer’s needs
- Meet KPIs on call quality, CSAT, and retention rate
- Document all interactions accurately in the system

What Makes You a Good Fit:
- Great at talking + calming frustrated customers
- Persuasive but not pushy — you know how to give solutions
- Can think on your feet and handle objections

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QUALIFICATIONS:
- 18 years old and above
- At least K-12 Graduate or Senior High School completer
- Good Communication Skills in English – clear, confident, and easy to understand
- Willing to work onsite in Taguig and on a shifting schedule, including weekends/holidays
- No experience needed – full training will be provided. Bpo experience is a plus

WHAT WE OFFER:
- ₱15,000 – ₱23,000 monthly package depending on experience + account
- HMO on Day 1 + free dependents upon regularization
- Night differential, overtime pay, and incentives
- Paid training and career growth in the BPO industry
- Fun, supportive team culture
Salary: ₱15,000 – ₱23,000 Package
_No experience required. We train!_

One day process then Job Offer!!!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Gregory George

Recruiter - Gratitude Inc

NA, nigeria

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