CSR Travel Account -EXL MOA
Job Description
EXL Mall of Asia – Customer Service Representative
Eagle A1 Travel Account
Work Setup: Onsite
Location: One E-Com Center, Mall of Asia Complex, Pasay City
Experience Required:
- Minimum 6 months GDS experience: Sabre, Amadeus, or Galileo
- Travel account or airline industry background preferred
- Open to Senior High graduates, college level, or degree holders
- Strong English communication skills required
Compensation and Benefits:
- Competitive basic salary with allowances
- Night differential, holiday pay, and overtime pay
- HMO coverage on day 1 + dependent coverage upon regularization
- Government-mandated benefits: SSS, PhilHealth, Pag-IBIG
- 13th month pay and paid leaves
- Travel account incentives and performance bonuses
Requirements:
- At least 18 years old
- Computer literate with fast navigation skills
- Willing to work onsite in MOA, Pasay
- Amenable to shifting schedules, weekends, and holidays
- Customer service oriented with problem-solving skills
Hiring Process:
- Initial phone screening
- GDS simulation + English assessment
- Final interview onsite at EXL One E-Com
- One-day hiring process for qualified candidates
Key Skills
19 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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