CSR -UK Banking/Collection Account
Gratitude IncCSR -UK Banking/Collection Account
Job Description
Key Skills
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Customer Service Representative (CSR) – UK Banking / Collections
Location: Eton Centris
Job Summary:
The CSR for the UK Banking/Collections account is responsible for handling inbound and outbound customer interactions related to banking services, account inquiries, and debt collection. The role requires excellent communication skills, empathy, and the ability to negotiate payment solutions while ensuring compliance with UK financial regulations.
Key Responsibilities:
Handle inbound and outbound calls with customers regarding account balances, overdue payments, and banking inquiries
Provide accurate information about products, services, and account status
Negotiate and set up repayment plans for customers with outstanding debts
Ensure all interactions comply with UK financial regulations and company policies
Maintain professionalism and empathy when dealing with sensitive financial situations
Update customer records and document all interactions in the system
Resolve customer complaints efficiently and escalate issues when necessary
Meet performance targets such as call quality, resolution time, and collection rates
Requirements:
At least HS old curriculum/SHS/2nd year completed up to college graduate
At least 1 year UK banking, finance, or credit card collections account experience
Previous experience in customer service, banking, or collections is an advantage
Strong communication skills (spoken and written English)
Good negotiation and persuasion skills
Ability to handle difficult conversations calmly and professionally
Basic computer literacy and familiarity with CRM systems
Key Skills & Competencies:
Customer focus and empathy
Attention to detail
Problem-solving skills
Time management and multitasking
Resilience and ability to work under pressure
Ethical handling of sensitive financial information
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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