CSR voice accounts -Locations:* IT Park | Montage | J-Center | Banawa - Cebu

*Company:* Concentrix

*Work Setup:* 100% Onsite for All Locations

*Locations:* IT Park | Montage | J-Center | Banawa - Cebu

About Concentrix Cebu

Concentrix is hiring Customer Service Representatives across multiple sites in Cebu. Choose the site and account that fits your experience and qualifications. All roles are full-time, onsite positions with competitive salary, benefits, and career growth opportunities in one of the world's leading customer experience companies.

Open Positions By Location

IT Park

*Qualifications:*

- At least High School / SHS Graduate

- At least 1 Year of BPO Experience

Montage

*Qualifications:*

- HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum)

- EXPRO 2-5 - Minimum 6 Months of BPO Experience

J-Center

*Qualifications:*

- Open to HS / SHS and College Graduates

- STRICTLY Requires At Least 6 Months of International Voice BPO Customer Contact Experience

Banawa

*Qualifications:*

- Must Have Completed At Least 2 Years in College

- At Least 2 Years of BPO Experience

General Qualifications

- Good to Excellent English Communication Skills

- Strong Customer Service and Problem-Solving Skills

- Basic Computer Navigation and Typing Skills

- Willing to Work 100% Onsite in Cebu

- Willing to Work Shifting / Flexible Schedule

What We Offer

- Competitive Salary Package

- HMO Coverage

- Government Mandated Benefits - SSS, PhilHealth, Pag-IBIG

- Paid Leaves - Vacation and Sick Leave

- Performance Bonuses & Incentives

- 13th Month Pay

- Paid Training

- Career Growth - Promotion to Senior Agent, SME, QA, Team Leader, and Trainer

- Stable Account with a Global Leader in CX

Responsibilities

- Handle inbound customer inquiries via voice / chat / email depending on account

- Provide accurate information on products, services, billing, and technical issues

- Resolve customer concerns professionally and in a timely manner

- Document all interactions accurately in the system

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, and customer satisfaction targets

Why Join Concentrix Cebu?

- Multiple sites to choose from - IT Park, Montage, J-Center, Banawa

- Opportunities for both new and experienced BPO professionals

- World-class training and development programs

- Supportive team environment with coaching and mentorship

- Real career path in the BPO industry