Customer Experience Associate – Davao & CDO

Location: Davao / Cagayan de Oro (CDO)

Salary: PHP 19,500 per month
Work Setup: 100% Onsite

Job Description:

We are hiring Customer Experience Representatives who are passionate about helping customers and delivering excellent service. This role involves assisting customers with their concerns, answering inquiries, providing timely solutions, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer questions and service requests.

• Understand customer needs and provide appropriate solutions.

• Handle complaints and escalations with professionalism.

• Ensure timely and accurate resolution of customer concerns.

• Maintain courteous and professional communication.

• Meet established customer service quality and performance standards.

Qualifications:

Davao:

• College graduates are eligible to apply, even without BPO experience.

• High School / Senior High School graduates must have at least 6 months of BPO experience.

Cagayan de Oro (CDO):

• College graduates are eligible to apply, even without BPO experience.

• High School / Senior High School graduates must have at least 6 months of BPO experience.

Additional Requirements:

• Excellent communication and interpersonal skills.

• Customer-focused attitude with a willingness to learn.

• Ability to work in a fast-paced environment.

• Willingness to work on shifting schedules.

• Must be available for a 100% onsite work arrangement.