Customer Experience/ Quality Assurance
Gratitude IncCustomer Experience/ Quality Assurance
Job Description
Key Skills
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Role: Customer Experience/ Quality Assurance
Location: Clark
Work-set up: Onsite
Required Headcount: 11
Start date: December
Salary: Upto 35K
Qualifications:
At least 1 year Quality Analyst Experience in a Call Center Setting.
Technical Proficiency: Strong computer literacy with the ability to quickly learn.
B2 & above communication skills
Technical Knowledge: Proficient in Microsoft Office applications, such as MS-Excel and PowerPoint.
PRESCREENING QUESTIONS
BPO experience: **At least 1 year**
Years of relevant experience: **At least 1 yr Quality Analyst Experience in a Call Center Setting**
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period: **Must be able to start by December**
Availability for the work setup and schedule:
Current location:
Nationality:
Role
Customer Service Executive -Technical
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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