Customer Service Agent

Gratitude Inc

1409 Views

15 hours ago

0-3 Year(s)

Manila

Job Description

Key Skills

Communication Customer Service Mobile Communications BPO Recruiter Customer Management BPO Voice Process Communication Skills business communication Customer oriented BPO Skills Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center good communication skills International BPO BPO/ITES customer success customer support

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Job Title: Customer Service Agent

Job Overview:

As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and resolve customer issues through various channels such as phone, email, chat, or social media. Your primary goal will be to ensure customer satisfaction, build customer loyalty, and maintain a positive brand image.

Key Responsibilities:

Respond to customer inquiries: Answer customer questions, provide information about products or services, and address any concerns or complaints promptly and professionally.

Handle customer complaints: Listen actively and empathetically to customer complaints, investigate the issues, and take appropriate actions to resolve problems effectively and efficiently.

Provide technical support: Assist customers with troubleshooting technical issues, guide them through product installations or configurations, and escalate complex technical problems to the relevant teams if necessary.

Process orders and returns: Assist customers with placing orders, verifying product availability, processing payments, and handling returns or exchanges according to company policies and procedures.

Qualifications and Skills:

SHS/ HS Graduate/ College Graduates.

Previous experience in a customer service role/ without experience will work as well.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Ability to handle difficult or irate customers with patience and professionalism.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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