Customer Service Associate – Life Insurance (Voice Process)

Customer Service Associate – Life Insurance (Voice Process)

Experience: 1 Year BPO Voice Experience | Work Setup: Onsite

JOB OVERVIEW

We are seeking a Customer Service Associate to support a Life Insurance voice process. The ideal candidate will have prior BPO voice experience, excellent communication skills, and a customer-focused approach to handling inquiries and providing support.

KEY RESPONSIBILITIES

- Handle inbound / outbound voice calls related to Life Insurance products and services

- Address customer inquiries, concerns, and requests accurately and professionally

- Provide clear and concise information on policy details, coverage, and processes

- Document customer interactions, update records, and follow up as required

- Adhere to quality standards, scripts, compliance guidelines, and performance metrics

- Collaborate with team members and team leaders to ensure smooth process delivery

- Maintain a high level of customer satisfaction and professionalism in every interaction

QUALIFICATIONS & REQUIREMENTS

- SHS Graduate or 2nd Year College Undergraduate

- Minimum 1 year of BPO voice experience

- Excellent communication skills in English, both verbal and written

- Strong customer service orientation and problem-solving skills

- Ability to work in a fast-paced, target-driven environment

- Willing to work onsite