Customer Service

Gratitude Inc

2141 Views

13 hours ago

Customer Service

0-2 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Pasig)

Job Description

Key Skills

Communication Skills

1 candidate(s) have already applied for this Job. Apply now

Requirements:

Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.

Understanding customer needs: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.

Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.

Qualifications:

Computer-literate and has excellent communication skills

Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience

Completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience.

Willing to work on shifting schedule

Salary: Starting 22K pesos

Must be willing to work ONSITE.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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