WFM SOFTWARE ADMINISTRATOR 1 – NCLH

Gratitude Inc

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56 minutes ago

WFM SOFTWARE ADMINISTRATOR 1 – NCLH

1-6 Year(s)

Manila (Pasay City)

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Job Description

Key Skills

WFM System Workforce Management WFM. forecasting. WFM Software Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP) WFM Software Administrator

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Job Title : WFM SOFTWARE ADMINISTRATOR 1 – NCLH

Job Description :

We are looking for a skilled and motivated WFM SOFTWARE ADMINISTRATOR 1 – NCLH to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

Develop, test, and maintain reliable, scalable, and user-focused solutions.
Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
Write clean, maintainable, and well-documented work following best practices.
Troubleshoot issues, optimize performance, and improve overall quality.
Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.
Relevant professional experience in a similar role.
Strong problem-solving skills and the ability to work independently and with a team.
Good written and verbal communication skills.

Skills

Strong foundation in role-relevant tools, platforms, and best practices.
Ability to plan, execute, measure, and improve work with attention to detail.
Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

Experience with modern workflows, reporting, automation, and production-grade delivery.
Familiarity with agile practices, documentation, and cross-functional collaboration.
Ability to mentor teammates and contribute to process improvements.

Benefits

Competitive compensation and growth opportunities.
Collaborative work culture with learning and development support.
Opportunity to work on meaningful products and business problems.

IMPORTANT NOTES

• Former Teleperformance employees are not eligible for rehire, whether directly or through a third-party company.

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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