Customer Service Officer - Chinese Speaker

Gratitude Inc

131 Views

12 hours ago

1-3 Year(s)

₱ 50 - ₱ 90K p.a

Job Description

Key Skills

Customer Service Fluency in Chinese [Write and Read]

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in the recruitment of permanent, contract and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We are urgently hiring for Customer Service Officer for our partner BPO company in Makati City.

Salary range: Local (Filipino) candidates - PHP50K-80K

Expat candidates- PHP70K to 90K

Qualifications:

Able to read & write Chinese (there will be an online typing test after an interview with the hiring manager)

Local Filipinos or expats

Must possess a Bachelor’s/College Degree in any related field

Willing to be based in Makati, fully on-site based role.

Service-minded personnel with an interest in helping and working with customers

Should be able to ameliorate customer service skills

A positive individual with a `can do, results-driven approach and attitude

Ability to deliver high levels of service with minimal supervision

Ability to work as part of a team, support colleagues and promote excellent team spirit

Demonstrate trust, openness, and respect in dealings with people

Keen to develop themselves and learn new skills

Good problem-solving skills with a calm and patient attitude

Able to handle customer complaints and deal effectively with upset customers

Responsibilities:

Our CS will be 90% or more live chat based, with a bit of call if the customer requests.

Working hours are 12 hours a day (with 2 hours break time), 5 days a week.

Shift rotation basis, so they will be rotated between day and night shifts, and the working days can fall on weekends as well, depending on the schedule arrangement by the team leader.

Deal directly with customers either by telephone, electronically (email/Chat)

Perform customer verifications

Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization

Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization

Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department

Follow up with customers to ensure high-level satisfaction and determine future requirements

Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.

Process orders, forms, applications, and requests

Record details of inquiries, comments, complaints, and actions taken

Communicate and coordinate with internal departments

Follow up on customer interactions

To perform ad hoc duties assigned by the team leader when needed

Further details will be discussed once invited for interview.

To apply, please submit your updated resume on this post and answer the pre-screening questions.

Our recruitment team will reach out to you once shortlisted.

APPLY NOW!

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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