Customer Service Rep - Airline Account - Wipro Cebu

​Customer Service Rep - Airline Account - Wipro Cebu - Fresh Grads Welcome

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting / Onsite

ABOUT THE ROLE:

We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu! This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.

JOB DETAILS:

Role: CSR for Airlines Account - Travel Support

Location: Wipro Cebu - 100% Onsite

Work Setup: Shifting / Onsite - Cebu Site

WHAT'S IN IT FOR YOU:

- Competitive compensation and career growth opportunities - Build your BPO career

- Supportive, collaborative culture with training and development support - Complete training

- Opportunity to work with a global travel brand - Premium travel account

YOUR ROLE:

- Assist customers with flight bookings, reservations, cancellations, and general inquiries

- Deliver exceptional customer service with empathy and professionalism

- Resolve issues efficiently and accurately document customer interactions

- Work with internal teams to ensure smooth customer experience

- Meet targets for quality, productivity, and customer satisfaction

WHO WE'RE LOOKING FOR:

Option 1:

College Graduate - with or without BPO experience - with C1 level English - excellent communication skills, close to Standard American English accent

Option 2:

Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills

Additional Requirements:

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to an Airlines account