Customer service representative
Gratitude IncCustomer service representative
Job Description
Key Skills
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STOP SCROLLING BPO PEOPLE
NO WFH. ON-SITE ONLY IN TAGUIG/MAKATI.
ROLE OVERVIEW / PURPOSE:
We are hiring Customer Service Representatives for our US TELCO Account. Your purpose is to provide phone support to US customers and resolve their service concerns with care and accuracy.
SALARY & LOCATION:
Pay:Up to ₱25,000 + Night Differential + Performance Based Bonuses
Location: On-site Only | Taguig & Makati
Work Setup:Night shift schedule required
KEY RESPONSIBILITIES & DUTIES:
1. Respond to US customer inquiries via phone in a professional and courteous manner
2. Troubleshoot, resolve, and escalate customer concerns accurately
3. Document all customer interactions correctly
4. Meet quality, attendance, and performance targets
5. Work as a team to deliver excellent customer service
QUALIFICATIONS & SKILLS REQUIRED:
1. 6 months BPO/Call Center experience OR MORE
2. Can speak English. You will communicate with US customers daily
3. Good typing and computer navigation skills
4. Can handle pressure and stay calm with customers
5. Willing to work on-site in Taguig or Makati
EXPERIENCE / CERTIFICATIONS:
-At least 6+ months experience in a BPO/Call Center is required
- No certifications needed. Training will be provided
COMPANY CULTURE & VALUES:
We promote a respectful, professional, and inclusive workplace. We value integrity, teamwork, accountability, and growth. Discrimination of any kind is not tolerated.
APPLY NOW. LIMITED SLOTS FOR TAGUIG/MAKATI CANDIDATES ONLY.
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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