Customer Service Representative

About the Role

Firstsource Solutions is seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist customers by providing accurate information, resolving inquiries, and delivering an outstanding customer experience through phone, email, or chat support.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.


• Resolve customer inquiries, complaints, and service requests efficiently.


• Document customer interactions accurately in company systems.


• Meet or exceed quality, productivity, and customer satisfaction targets.


• Follow company policies, procedures, and compliance requirements.


• Collaborate with team members and supervisors to ensure excellent service delivery.

Qualifications

• High school diploma or equivalent (college education is an advantage).


• Excellent verbal and written communication skills.


• Strong problem-solving and customer service skills.


• Basic computer proficiency and ability to navigate multiple applications.


• Willingness to work flexible schedules, including nights, weekends, and holidays if required.


• Previous customer service or call center experience is preferred but not always required.

What We Offer

• Competitive salary and performance incentives.


• Paid training and continuous learning opportunities.


• Health and wellness benefits.


• Career growth and internal advancement opportunities.


• Supportive and inclusive work environment.