Customer Service Representative - Airlines account| Wipro Cebu

Customer Service Representative - Project Juggernaut (Airlines)| Wipro Cebu | C1 Level English Required

*Company:* Wipro

*Location:* Cebu City, Cebu

*Project:* Project Juggernaut

*Job Requisition ID:* 210913

*Employment Type:* Full-time

*Openings:* 24

Company Overview

Wipro is a leading global information technology, consulting, and business process services company. Wipro Cebu offers a dynamic, inclusive, and growth-driven work environment where employees are supported with world-class training, modern facilities, and clear career paths.

Joining Wipro Cebu means becoming part of a global team trusted by international brands for excellent customer experience.

Job Description

We are hiring for *Project Juggernaut* in Wipro Cebu.

As a Customer Service Representative, you will handle customer interactions for an international account, providing excellent service, resolving concerns, and ensuring a positive customer experience.

This role is ideal for experienced BPO professionals with excellent English communication skills who are looking for a stable career with a global company in Cebu.

Qualifications

*Education:*

- Completed at least 2 years in college (with no back subjects) for Old Curriculum

- College Graduate

*Experience:*

- With at least 6 months solid BPO experience (recent)

- Voice / Customer Service experience preferred

*Language Requirement:*

- Must have a C1 level - Excellent verbal communication skills

- Proficiency close to Standard American English

- Clear pronunciation, good grammar, and strong comprehension

*Skills & Attributes:*

- Excellent English communication skills - verbal and written

- Strong customer service, problem-solving, and de-escalation skills

- Ability to handle high-volume customer interactions with professionalism

- Good listening skills and attention to detail

- Basic computer navigation and typing skills

- Team player with a positive attitude and strong work ethic

*Work Requirements:*

- Willing to work in Cebu - Wipro Cebu site

- Willing to work on shifting schedules, including nights, weekends, and holidays

- Can start ASAP

Responsibilities

- Handle inbound customer inquiries via voice and provide accurate solutions

- Assist customers with product, service, account, and billing-related concerns

- Resolve customer issues efficiently while maintaining high customer satisfaction

- Document all interactions accurately in the system

- Follow standard procedures, compliance, and data privacy guidelines

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, customer satisfaction, and attendance targets

- Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

- Competitive Salary Package

- Performance Bonuses & Incentives

- Night Differential Pay

- Overtime Pay

- 13th Month Pay

*Health & Wellness:*

- HMO Coverage for Employee + Dependents

- Life Insurance

- Wellness Programs

*Government Benefits:*

- SSS

- PhilHealth

- Pag-IBIG

*Leaves:*

- Paid Vacation Leave

- Paid Sick Leave

- Service Incentive Leave

*Career Growth:*

- Paid Training

- Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer

- Internal Job Opportunities within Wipro

- Skills Training and Leadership Development

*Work Environment:*

- Modern Office in Cebu

- Supportive Team and Trainers

- Global Account with International Exposure

A Day in the Life

- Log in and check your tools and updates

- Handle customer calls and provide solutions with excellent C1-level English

- Document interactions and coordinate with support teams

- Attend coaching and team huddles to improve performance

- End your shift knowing you delivered world-class customer service

Who Should Apply?

- Applicants with at least 6 months recent, solid BPO experience

- Candidates who completed 2 years in college with no back subjects (Old Curriculum) or College Graduates

- Applicants with C1 level English - excellent verbal communication and close to Standard American English proficiency

- Candidates willing to work onsite in Cebu

Application Process

1. Submit your application / Send your resume

2. Initial Interview / Language Assessment

3. Final Interview / Account Assessment

4. Job Offer

5. Training and Onboarding

Important Note

Applicants must have at least 6 months of recent, solid BPO experience and C1-level English proficiency to qualify for Project Juggernaut.