Customer Service Representative – Airlines (Voice)
Job Description
Job Title: Customer Service Representative – Airlines
Process: International Voice Process
Location: Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Experience: Minimum 6 months of recent BPO experience
Job Description
We are looking for customer-oriented and highly proficient English-speaking professionals to join our International Airlines Voice Process.
The selected candidates will be responsible for handling customer inquiries, providing assistance with airline-related concerns, resolving customer issues, and delivering a seamless customer service experience.
Key Responsibilities
Handle inbound customer calls and assist with airline-related inquiries.
Provide accurate information and support regarding flight bookings, reservations, and other travel-related concerns.
Resolve customer complaints and queries professionally.
Maintain high standards of customer service and communication.
Ensure customer satisfaction through effective issue resolution.
Follow established process guidelines and quality standards.
Qualifications & Requirements
Candidates must have completed at least 2 years of college with no back subjects (Old Curriculum) or be a College Graduate.
Minimum 6 months of recent and solid BPO experience is mandatory.
Excellent verbal communication skills with C1-level English proficiency.
Communication skills should be close to Standard American English.
Strong customer service and problem-solving abilities.
Must be willing to work onsite at Cebu IT Park.
Key Skills
21 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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