Customer Service Representative - BFS Account

Customer Service Representative - BFS Account*

*Company:* WNS

*Location:* Eastwood

*Salary:* Php 26,000 - Php 30,000

*Work Setup:* Onsite

*Schedule:* Shifting

About the Role

*WNS Eastwood* is hiring *Customer Service Representatives* for our *BFS (Banking and Financial Services)* Account. In this role, you will assist customers with banking, financial, and account-related inquiries - including billing, transactions, account updates, and general support.

This is a premium financial account ideal for BPO professionals who want higher pay, professional growth, and experience working with a global financial client.

If you have voice BPO experience and want to level up to a BFS account, this is for you.

What We Offer

- *Salary: Php 26,000 - Php 30,000*

- *Paid Training* - Full BFS and banking process training

- *HMO Coverage* - Medical benefits upon regularization

- *Government Mandated Benefits* - SSS, PhilHealth, Pag-IBIG

- *Paid Leaves* - Vacation and Sick Leave

- *Performance Bonuses & Incentives*

- *13th Month Pay*

- *Career Growth* - Promotion to Senior Agent, SME, QA, Team Leader, and Trainer

- *Stable Global Account* - Long-term BFS client

- *Modern Office in Eastwood* - Accessible location, near malls and transport hubs

Qualifications

- Senior High School (SHS) Graduate *OR* Completed 2nd Year College

- *At least 1 Year BPO Voice Account Experience*

- Good to Excellent English Communication Skills

- Strong problem-solving and customer service skills

- Basic computer navigation and typing skills

- Willing to work onsite in *Eastwood* on a *Shifting Schedule*

- Professional, patient, and team-oriented

Responsibilities

- Handle inbound calls regarding banking and financial services

- Assist customers with account inquiries, transactions, billing, and disputes

- Provide accurate information on products, services, and policies

- Resolve customer concerns in a professional and timely manner

- Document all interactions accurately in the system

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, and customer satisfaction targets

- Ensure compliance with banking privacy and security procedures

Who Should Apply?

This role is perfect for you if:

- You have at least 1 year BPO voice experience and want a higher-paying BFS account

- You are looking for a stable job in Eastwood with Php 26,000 - Php 30,000 salary

- You want to build a career in Banking and Financial Services BPO

- You are comfortable handling financial accounts and customer inquiries

Why Join WNS Eastwood?

- BFS is one of the most stable and respected accounts in BPO

- Learn banking and financial processes - high-value industry skills

- Work with a global leader in Business Process Management

- Supportive team environment with coaching and mentorship

- Real career path - from Agent to SME, QA, and Leadership