Customer Service Representative / Call Center Agent (Voice & Non-Voice) – Metro Manila

About the role

We are hiring Customer Service Representatives (Call Center Agents) for voice, non-voice and blended chat accounts at Concentrix sites across Metro Manila. Whether you’re a senior high school graduate with BPO experience or a seasoned agent looking for a higher-paying account, there is a site and salary package for you. All positions are 100% onsite, with walk-in and virtual application options.

Responsibilities
Handle inbound and outbound customer interactions by phone, chat or email
Resolve customer concerns accurately and professionally on the first contact where possible
Provide product, billing, sales or technical support, depending on the account
Meet quality, productivity and attendance targets
Document customer interactions accurately in company systems
Follow company policies, compliance standards and data privacy guidelines
Work shifting and night-shift schedules, depending on account requirements

Available sites, requirements and salary packages
Site Education Experience Salary package
Alabang HS/SHS graduate At least 6 months of GDS experience (must be indicated in CV) Up to ₱37,000 (basic + allowance)

Bridgetowne HS/SHS graduate At least 6 months of BPO experience Up to ₱33,000

Cubao HS graduate At least 6 months of BPO experience, plus 6 months of sales and/or technical experience Competitive package

Vertis North HS/SHS graduate 6 months to 5 years of BPO experience (EXPRO 2–5) Up to ₱25,500

Diliman HS/SHS graduate At least 3 months of BPO experience (EXPRO 1) Competitive package

Eton HS/SHS graduate At least 1 year of BPO experience (EXPRO 3–5) Up to ₱29,000

Makati HS, SHS or college At least 6 months of BPO experience Up to ₱28,000

San Lazaro HS, SHS or college At least 6 months of BPO experience ₱22,000 – ₱25,500

Taguig At least HS graduate At least 1 year of BPO experience Non-voice: up to ₱23,500. Blended chat: up to ₱27,000

Qualifications
Willing to work onsite at your chosen Metro Manila site
Willing to work on a night shift and shifting schedule (required for Alabang)
Excellent English communication skills, written and verbal
Strong customer service, problem-solving and active listening skills
Comfortable with computers and multiple systems
Previous BPO, call center or customer service experience, per the site requirements above

Why join
Competitive salary packages of up to ₱37,000
Multiple Metro Manila locations, so you can choose one close to home
Open to senior high school graduates, with some sites open to college applicants too
Immediate hiring, with walk-in and virtual application options
Career growth with a global BPO company