Customer Service Representative (CSR)

Job Title: Customer Service Representative (CSR)

Job Locations: Alabang | Alphaland Southgate | Antipolo | Mall of Asia (MOA) | Molino | Sucat, Philippines
Employment Type: Full-Time
Work Setup: 100% Onsite

Job Summary

We are looking for motivated, enthusiastic, and customer-oriented individuals to join our growing team as Customer Service Representatives. The selected candidates will handle customer inquiries, provide accurate information, resolve customer concerns, and ensure excellent customer satisfaction.

Roles & Responsibilities

• Handle customer inquiries through calls and provide appropriate assistance.
• Address customer concerns and resolve issues professionally.
• Provide accurate information regarding products, services, and accounts.
• Maintain high standards of customer satisfaction and service quality.
• Document customer interactions accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate departments when necessary.

Location-wise Qualifications & Salary

1. Alabang

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 12 months of experience in Insurance, Billing, Financial, or Banking accounts.
• Salary: Up to ₱29,000

2. Alphaland Southgate

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• No prior call center experience required.
• Salary: Up to ₱30,000

3. Antipolo

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 6 months of call center experience.
• Salary: Up to ₱26,000

4. Mall of Asia (MOA)

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• No prior call center experience required.
• Salary: Up to ₱26,000

5. Molino

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• No prior call center experience required.
• Salary: Up to ₱24,000

6. Sucat

• Minimum High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 6 months of call center experience.
• Salary: Up to ₱23,000

General Requirements

• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work 100% onsite.
• Flexible to work on shifting schedules, including weekends and holidays as required.
• Must meet the specific educational and experience requirements of the preferred location.
• Willing to undergo the recruitment process, assessments, and interviews.

Application Process

Interested candidates are invited to complete the application questionnaire using the link below:

Questionnaire / Application Link: https://myglit.com/lateral/cref/63bf3bf6c3/if

Please ensure that all details are accurate and that you meet the eligibility criteria for your preferred location.

Apply Now and Take the Next Step in Your BPO Career!