Customer Service Representative (CSR)

Job Description

We are looking for customer-focused and motivated individuals to join our team as Customer Service Representatives.

The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver a positive customer experience while following company policies and service standards.

Preferred Industry Background

Candidates with experience in any of the following industries are preferred:

• Utilities

• Telecommunications

• Insurance

• Banking

• Financial Services

Qualifications

• Must have 1–4 years of relevant customer service experience.

• Must have completed at least 2 years of college or hold a completed Associate Degree.

• Must be a Filipino citizen.

• Must be willing to work onsite at the assigned location.

• Must be amenable to the assigned work shift and schedule.

• Good communication, problem-solving, and customer-handling skills.

• Must have the mandatory employment and educational documents available.

Mandatory Documents

Candidates must have the following documents on hand:

• Transcript of Records (TOR)

• Diploma

• Certificate(s) of Employment (COE)

Recruitment Process

1. Validation

2. Virtual Interview

3. Submission of Required Documents

4. Job Offer (JO)

Important Recruitment Guidelines

• Strictly no walk-in applicants.

• Filipino citizens only.

• No manual uploads.

• Candidates must have all mandatory documents available before proceeding with the recruitment process.