Customer Service Representative (CSR)

JOB DESCRIPTION

Customer Service Representative (CSR)

Company: Teleperformance (TP) Cebu, Philippines
Locations: Cebu – Insular | Cebu – IT Park
Employment Type: Full-Time | Onsite

Job Overview

Teleperformance Cebu is looking for motivated, customer-focused, and enthusiastic individuals to join its growing team as Customer Service Representatives.

As a Customer Service Representative, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment.

Available Locations & Qualifications

1. Cebu – Insular

• Educational Qualification: At least a High School or Senior High School Graduate.
• Experience: Minimum of 6 months of Customer Contact Experience (CCE).
• Salary Package: Up to ₱21,000 per month.

2. Cebu – IT Park

• Educational Qualification: At least a High School or Senior High School Graduate.
• Experience: Minimum of 6 months of Customer Contact Experience (CCE).
• Salary Package: Up to ₱25,000 per month.

Key Responsibilities

• Handle customer inquiries through the assigned communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns and complaints professionally and efficiently.
• Maintain a high level of customer satisfaction.
• Document customer interactions and update records accurately.
• Follow company procedures, quality standards, and performance guidelines.
• Escalate complex issues to the appropriate department when necessary.

General Requirements

• At least High School or Senior High School Graduate.
• Minimum of 6 months of Customer Contact Experience (CCE).
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work onsite in Cebu.
• Willing to work on shifting schedules, including weekends and holidays when required.
• Must meet the qualifications for the preferred location.
• Willing to participate in the recruitment, interview, and assessment process.
• Must be willing to work with Teleperformance Cebu.

Additional Benefit – Joining Bonus

Candidates who are successfully hired may qualify for a ₱1,000 joining bonus.

Important: Please mention and tag Gratitude Jobs during your interview to qualify for the joining bonus.

Application Process

Interested and qualified candidates are requested to complete the application questionnaire using the link below.

Questionnaire / Application Form:  https://myglit.com/lateral/cref/0797c66f82

Candidate Consent & Acknowledgment

By submitting the application questionnaire, you acknowledge that you are interested in the Customer Service Representative position and voluntarily consent to be contacted by the recruitment team regarding your application, interview, and assessment process.

Apply today and take the next step in your career with Teleperformance Cebu!