Customer Service Representative (CSR)
Job Description
WORK SETUP: Onsite
SALARY: ₱18,000 – ₱28,000
EXPERIENCE: 1 to 4 years
PREFERRED BACKGROUND: Utilities, Telecom, Insurance, Banking & Financial Services
Role Overview
We are seeking Customer Service Representatives to handle customer inquiries, resolve concerns, and provide exceptional service. This role requires strong communication skills and a customer-focused mindset.
Key Responsibilities
Handle inbound customer inquiries via phone, email, and chat
Resolve customer concerns and issues efficiently
Provide accurate information on products and services
Document interactions accurately in the system
Meet quality, productivity, and customer satisfaction goals
Qualifications
Must be completed 2 years in College or finished Associate Degree Course – required
1 to 4 years of relevant experience – required
Preferred background: Utilities, Telecom, Insurance, Banking & Financial Services
Must be willing to work in the assigned shift and location
Must have the following mandatory documents on hand:
TOR (Transcript of Records)
Diploma
Certificate(s) of Employment (COE)
Key Skills
2 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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