Customer Service Representative (CSR) Taguig & Pampanga
Job Description
Job Title: Customer Service Representative (CSR)
Work Setup: 100% On-site
Experience: 1–4 years
Job Summary:
We are hiring Customer Service Representatives with 1–4 years of experience in customer service or related industries. Candidates with backgrounds in Utilities, Telecommunications, Insurance, Banking, or Financial Services are preferred.
Key Responsibilities:
Handle customer inquiries and provide accurate information and solutions.
Resolve customer concerns professionally and efficiently.
Maintain high standards of customer service and customer satisfaction.
Communicate clearly with customers and follow established procedures.
Ensure accurate documentation and proper handling of customer records.
Meet performance, quality, and productivity targets.
Key Requirements:
1–4 years of relevant customer service experience.
Preferred industry background: Utilities, Telecom, Insurance, Banking, or Financial Services.
Good verbal and written communication skills.
Strong problem-solving and customer-handling abilities.
Must be willing to work on-site at the assigned location and during the assigned shift.
Must have the following mandatory documents available: Transcript of Records (TOR), Diploma, and Certificate(s) of Employment (COE).
Hiring Process: Validation → Virtual Interview → Submission of Required Documents → Job Offer (JO).
Important Notice: Strictly no walk-ins. Candidates must complete the required validation and virtual interview process. Applicants should have all mandatory documents ready.
Key Skills
16 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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